Return and Refund Policy

At heiperlye, we place great importance on the quality of our products, and your customer satisfaction is close to our hearts. However, if you are not satisfied with your purchase, we offer a straightforward return and refund process.

Return Eligibility

• Returns are accepted within 30 days of purchase.

• Items must be in new, unused, unwashed, and undamaged condition.

• Original tags must be attached.

• Items must be returned in their original packaging.

• A valid proof of purchase (original receipt or gift receipt) is required.

Return Process

Initiating a Return

1. Please contact our customer service team at support@heiperlye.com.

2. Specify the items you wish to return and the reason for the return.

3. Wait for the return instructions.

Preparing the Return

• Securely package the items in the original packaging.

• Ensure that the items are free from stains, makeup, deodorant, or signs of use.

• Include all original accessories and documentation.

Shipping Your Return

• Send the package to the address provided by customer service.

• We recommend using a shipping method with tracking.

• Keep the shipping receipt and tracking number.

Refund Process

• Most returns are processed within 5–7 business days after receipt.

• Refunds are typically processed within 14–21 business days after your return is received.

• The refunded amount includes the cost of the items and any applicable sales tax.

• Shipping costs are generally not refunded unless there are exceptional circumstances.

• Refunds for purchases with original receipts will be made to the original payment method.

• The time it takes for the refund to appear on your statement depends on your financial institution.

• Returns with gift receipts will receive a store credit for the amount of the receipt.

• A return fee of $10 will be deducted from your refund.

Return Shipping Costs

• For returns due to personal reasons or incorrect orders, the customer bears the return shipping costs.

• For damaged or incorrect items, heiperlye will cover the return shipping costs. Please send clear photos of the issue to our customer service team before returning.

• If the return is caused by the customer, the customer is responsible for the shipping costs. The amount depends on the shipping provider you choose.

• If the return is due to our error (damaged or incorrect goods), the customer will not bear the shipping costs.

Special Circumstances

• Damaged, defective, or incorrect items must be reported within 7 days of delivery.

• We are not responsible for lost or stolen returns during shipping.

Exchanges

• We do not offer direct exchanges.

• You can return the items and repurchase in the desired size or color.

Non-returnable Items

• Items that have been worn, altered, washed, or damaged after receipt.

• Items without original packaging or tags.

• Items returned after the 30-day return period.

Reservation of Rights

heiperlye reserves the right to:

• Limit or refuse returns from customers if:

  • an excessive return history indicates "wardrobing" (wearing and returning only),

  • items have been worn, altered, washed, damaged, or returned incomplete,

  • suspicious fraudulent or criminal activities are present.

• Deny service to customers or entities due to the above actions.

• Dispose of non-heiperlye items sent to our distribution center.

Questions or Concerns

If you have questions about our Return and Refund Policy, please contact our customer service team.

By purchasing from heiperlye, you agree to the terms of this return and refund policy. We reserve the right to change this policy at any time without prior notice. Changes take effect immediately upon posting on our website.