Shipping policy

(Rules updated since April 15, 2024. The policies "Cancel Order" and "Change Order" do not apply to orders placed before April 15, 2024.)

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WHEN AND HOW CAN I CHANGE MY ORDER INFORMATION?

If you find that you made a mistake while filling out the shipping information or during the purchase, please send us an email at service@bradyboutiquehub.com within 24 hours.
Please also check the order confirmation email you received immediately after placing your order to ensure that all details are correct.

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WHEN WILL I RECEIVE MY TRACKING NUMBER?

All orders are processed and shipped from our warehouse in Asia. During holidays and sales events, processing times may be extended.
The internal processing (storage and packaging) usually takes 2–5 business days. Once your order is ready to ship, you will receive the tracking number via email.

If you do not receive a shipping confirmation within 5 business days after payment, please contact us.
Please note that processing may be delayed if payment information is incomplete or incorrect, or if an incorrect shipping address has been provided.

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HOW CAN I TRACK MY PACKAGE?

Once your order has been shipped, we will send you a shipping confirmation email with your tracking number.
You can track your package with this number through the USPS tracking system or via the following link:
https://www.17track.net/en

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WHEN WILL I RECEIVE MY ORDER?

The delivery time consists of the following:

Estimated delivery date =
Order date + 2–5 business days processing time + estimated shipping duration

Shipping duration by region

• United States: 7–15 business days

• Canada, Europe: 5–12 business days

Your order may arrive before or by the estimated delivery date.

Please note that there are often delays in updating the tracking information when the package transitions from China to USPS facilities in the USA. This usually takes 2–7 days.

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RISK-FREE SHIPPING

If your goods do not arrive for any reason within 60 days, we will refund you 100% of the purchase price for the item in question.
This is our promise to you.

For a missing order, please contact us at service@bradyboutiquehub.com. We will investigate the case (usually 3–5 business days) and send you a replacement after the investigation is complete.

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DUTIES AND TAXES

The prices displayed on our website are listed as tax-free in US dollars.
This means that upon receiving your order, import duties, tariffs, or taxes may apply.

These fees are set by local customs authorities and are your responsibility. We do not cover these costs.
We are not responsible for delays caused by your country's customs.
Please contact your local customs office for more information.

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DISCLAIMER FOR INCORRECT ADDRESS

It is the buyer's responsibility to enter the shipping address correctly.
Due to strict shipping schedules, we cannot guarantee changes to the address after the fact.

Please check your address carefully, as we are not responsible for packages that are delivered due to an address provided incorrectly by the buyer.

If the package arrives in the destination country and:

• the customer refuses acceptance or

• multiple unsuccessful delivery attempts have been made

we reserve the right to abandon the package. In these cases, there is no entitlement to a refund.