Return and Refund Policy

At Heiperlye, we pride ourselves on product quality and customer satisfaction. If you are unsatisfied with your purchase, we offer a clear and fair return and refund process.

Return Eligibility

• Returns are accepted within 30 days of delivery.

• Items must be new, unused, unwashed, and undamaged.

• Original tags must be attached.

• Items must be in their original packaging.

• A valid proof of purchase (receipt or gift receipt) is required.

Return Process

1. Initiate Your Return

• Contact Customer Service: service@Heiperlye.com

• Provide the items you wish to return and the reason.

• Wait for return instructions.

• Die Rücksendekosten werden vollständig vom Verkäufer übernommen.

• Address for returns:
  100 Wilburn Rd, Ste 100, Sun Prairie, WI 53590, USA

2. Prepare Your Return

• Package items securely in the original packaging.

• Ensure items are free of stains, makeup, deodorant, or wear.

• Include all original accessories and documentation.

3. Ship Your Return

• Send the package using the address provided by Customer Service.

• Use a trackable shipping method and keep proof of postage.

Refund Process

• Returns are usually processed within 5–7 business days after receipt.

• Refunds are issued within 14–21 business days after processing.

• Refunds include the item cost and applicable sales tax.

• Shipping costs are generally non-refundable unless the return is due to our error.

• Refunds for purchases with receipts are returned to the original payment method.

• Returns with gift receipts will receive a Merchandise Credit.

• A $10 return fee may be deducted from your refund.

Return Shipping Costs

• Returns due to personal preference or incorrect purchases: customer pays shipping.

• Returns due to damaged or incorrect items: Heiperlye covers the shipping. Provide clear photos to Customer Service before returning.

Special Circumstances

• Report damaged, defective, or incorrect items within 7 days of delivery.

• We are not responsible for packages lost or stolen during return shipping.

Exchanges

• We do not offer direct exchanges.

• Customers may return items and place a new order for the desired size or color.

Non-Returnable Items

• Worn, altered, laundered, or damaged items.

• Items returned without original tags or packaging.

• Items returned after 30 days.

Reserved Rights

Heiperlye reserves the right to:

• Limit or refuse returns from customers with excessive return history, or suspected fraudulent activity.

• Refuse service or discard non-Heiperlye items sent to our warehouse.

Questions or Concerns

For any questions about our Return & Refund Policy, contact: service@Heiperlye.com

By purchasing from Heiperlye, you agree to this Return & Refund Policy. We may update this policy at any time, effective immediately upon posting on our website.